Legal Advice Centre Administrative Officer

Liverpool John Moores University (LJMU) is a distinctive, unique institution, rooted in the Liverpool City Region and with a global presence. Our students and staff, past, present, and future, are the beating heart of our city and can be found in every corner of every industry and community. We couldn’t exist anywhere else and have shaped the city in which we belong. Working with the people of Liverpool to improve lives and support communities is at the heart of why we were founded and why we exist today. 

We are seeking a dynamic and highly organised professional to join our Legal Advice Centre within the Faculty of Society and Culture. You will be a key figure in delivering outstanding service to volunteers, students, members of the public and legal professionals engaging with our Centre. 

Working closely with supervising solicitors, law firm partners and our student volunteers, you will be responsible for triaging client enquiries, supporting the organisation of client interviews, managing case files, and maintaining effective communication with external legal professionals and voluntary organisations. Through your commitment to operational excellence and client care, you will help ensure our service delivery aligns with the University’s broader strategic objectives via a Business Partnering approach. 

Key functions will be working with students to deal with initial client enquiries, triaging cases in a range of clinics with the supervising solicitor, liaising with law firm partners to arrange conflict checks and Clinic rotas, supporting students in the organisation of client interviews and management of case files, liaising with members of the public, the legal profession and voluntary organisations. 

You will be able to demonstrate excellent customer service skills, have a high level of accuracy and attention to detail and an ability to work both independently and as part of a team.  You will have previous relevant administrative experience, be capable of working collaboratively with people across the University in a professional manner.  You will have the ability to communicate well both orally and in writing, competency in IT skills, excellent organisational skills and the ability to work on your own initiative or as part of a team. Experience of dealing discretely with confidential and sensitive information is essential.  

In return, we offer an excellent benefits package including generous annual leave entitlement, pension scheme, induction and development support as well as family-friendly policies. 

This is an exciting time to join the university as we deliver the LJMU Strategy 2030 and its vision of LJMU as an inclusive civic university transforming lives and futures, by placing students at the heart of everything we do. 

If you feel that this is the role you have been looking for and your skills and experience can make a real difference at LJMU, we look forward to hearing from you. 

LJMU is an equal opportunities employer and welcomes applicants from all backgrounds and communities irrespective of age, transgender status, disability, gender, sexual orientation, ethnicity and religion or belief.  All our appointments are made on merit.